We constantly receive letters and cards from grateful residents and their relatives thanking us for our care. Here is a selection of the many received.

I am writing to thank everyone at Verulam House who have looked after my mum Doreen so well. When visiting I have always been impressed with the welcoming and friendly atmosphere and feel that you have all created somewhere very special.

Thank you,


(Residents Relative)

April 2019

Hi to all of the staff at Verulam house.

Just a quick message to thank you all for the care and compassion you all showed to Martin me and the whole family  during such a hard time.

It was so nice to see him so well cared for.

Thank you all so much.

He was in love with the “Tina the cleaner” bless him.

Again thank you all so much.


P.s i’ll miss the coffee machine.


(Residents Brother)

February 2019

To all at Verulam House

I would like to take this opportuntiy to thank all at Verulam House for the exceptional level of care given to my Husband.

Nothing was ever too much trouble and it was a great solace to me knowing that his comfort and dignity were so caringly respected during his final weeks.

I would also like to commend the understanding shown by the staff towards myself and my sister when we visited for their many kindnesses and for making sure we were ‘alright’ and those many cups of tea were always very welcome.

All of these things made what was a very sad and stressful time for us more bearable.

The caring and committed ethos at Verulam House was acknowledged in the Eulogy at his Cremation.

Once again THANK YOU and all good wishes to you all.

(Daughter of a resident) 

JULY 2018

Dear Debbie (Matron)

I wanted to express my sincere thank to both you and all of the staff in the nursing home, who have looked after my mother and made her remaining years so enjoyable.

Whenever I came to the home to see my mother, she was always in high spirits, and it wasn’t only attributable to the sherry! She often referred to the food as being particularly nice, and she clearly valued the companionship, which you all provided to her. Her clothes were always laundered punctually, and her hair was always well tendered by Sue Love.

In summary, I considered that my mother was always in the best of care, especially in her final weeks, your staff and their care were simply exemplary

Kind Regards

(Son of Resident)

September 2018

“Dear All,

We would like to say Thank you to everyone for all your efforts in celebrating my fathers birthday last week and enabling us to have a small family party in the Chapel.

With Best Wishes,

Alison and Ed”

(Family of a Resident)

April 2018

Dear Erica, all the Staff and Residents of Verulam house, Thank you so very much for the beautiful flower arrangement! It looks lovely on my coffee table. It was always our pleasure to come in, and as Raffles (the dog) is improving on our new medical regime, we will come to see you again soon,

Much Love,

Chrissie and Raffles”


April 2018

Pats wishes were that the funeral should be for close members of the family, but so many of the carers and others on the staff at Verulam House have asked about the funeral that we are of course, stretching the term ‘family’ to include the many friends she made there who were so wonderfully caring and kind to her over nearly five years.

So there may be quite a crowd on the day; you have been warned!

May I take this opportunity to thank everyone at Verulam House for your wonderful support and kindness even when Pat was a less than easy resident! I and all our family are extremely grateful to you all in whatever part you took in her care.

Thank you all so much!

Tim and all our family.

(Son and family of a resident)

April 2018

“….please pass on our thanks to everyone at Verulam House for the excellent care Rosemary received. She always seemed to be happy whenever we saw her and clearly enjoyed all her outings and activities. I shall particularly remember one visit last summer when she was playing Scrabble with another resident and still creating clever high scoring words!

With Kind Regards,


(Family member of a Resident)

April 2018

“Dear Verulam Staff,

Thanks so much for a lovely afternoon on Sunday with Eileen…

The food was fabulous, The Rock Cakes were so good! The staff are just amazing.

Thanks so much.

Nina & Jon”

(Family of a resident)

March 2018


“To Pam and all the nursing, care and ancillary staff, with sincere appreciation for looking after mum and us so well during the last 2 years. We are very grateful indeed and could always rest easy knowing all her needs were being met and that staff had a high regard for her.

Best Wishes,”

The Family of Kate (previous resident)

January 2018

“I want to thank ALL the staff for making my mother so welcome at Verulam House. In just 9 days they improvement in her mentally and physically is unbelievable. The care is excellent. Her great Niece and I enjoyed a very good lunch with her yesterday and conversations with her which shows her brain is waking up again. I brought her medals in and was amazing she remembered where she was stationed, her duties etc.

My cousin left as I have been doing, relieved as last she is recieving the care she deserves at this time in her life.

Thank you”

Jane (Daughter) 





November 2017

“To all staff at Verulam House,

Richard, Christopher and I, as well as the rest of the family, would like to thank you for looking after our dear Mum, Iris so well during her year at Verulam House. You made her and us so welcome and mum loved her room on the second floor. She enjoyed the outings, the scrabble afternoons and the sherry mornings as well as many other activities. Thank you all for your care, concern, support and good humour. Mum appreciated what you did for her very much, as we did too.

With all Good Wishes”

Hilary (Iris’s Daughter)




November 2017

“To Erica and the Activities Team,

Thank you for that wonderful party you organised for me last Sunday. You did so much, the many on/off phone calls, the setting up and decorating of the chapel, the beautifying of my wheelchair etc. etc. etc. I’m so very grateful.

Love and best wishes,”

Marion (Resident) 

November 2017

“A big Thank you to all the carers, Nurses, James and everyone who works so hard at Verulam House. You all helped to make my stay with you enjoyable. There is a real family atmosphere in the house where everyone helps each other. I really did appreciate all you did for me.

Thank you again, Love Sylvia. ”

Respite Stay Resident


September 2017


“To all the staff at Verulam House

Thank you so much for your care of Rosemary over the past few days and of course the whole time she has been with you. All I wanted was for her to be happy in her declining years and she was. Ian and I thank you all on behalf of our family.

With Best wishes”

Sue and Ian (Niece and Nephew)


September 2017

“To all the staff of Verulam House,

Although Alan’s time with you was very brief, we as a family would like to express our appreciation and gratitude for all the care and compassion shown to him and us as a family in what turned out to be his final days.

We as a family can not thank you enough for making us feel welcome and caring and nursing Alan and attending to all his needs.”

Mick & Wendy, Steven & Marion and Colin Roberts

(Alan’s Sons and Family)

August 2017

“To all of the Staff at Verulam House,

Thank you for caring for our father until the very end of his life. We will miss our long connection with you all and wish you the very best in the future.

Love Helen Davidson, Lib Luke,Sara Thompson and all the dogs!”

(Jeremy’s Daughters and Family)

August 2017

“To all the staff at Verulam House,

Thank you all so very much for all that you did for our father, Jeremy over the years of his life and particularly for your great kindness and care during the last months.

As we all know he had strong views and opinions which were managed with good humour so that he could enjoy the relationships that were developed over the years.

Thank you too for the understanding and support for the family and particularly for your sympathy and kindness that last day.

We were all very touched to see so many of you at the funeral. I’am only sorry that I didn’t have a good opportunity to talk to you very much there.

With very very many thanks to all of you for all the difference you made and all good wishes.”


(Jeremys Daughter)


August 2017

Letter to Dr Damian Tominey (Owner)

“Dear Dr Damian Tominey,

I’am sure you already know, but I want to tell you how marvellous all the staff are at Verulam House. I’am so grateful for the 5 1/2 years of excellent care of my partner received while he was a resident in Verulam House.

I was allowed to help with his care and these days were so precious.

I thank all the staff whereever they work for all their kindness, support and friendship. Verulam House felt like home from home at a time when it was needed.”

Yours sincerely,

Veronica Allwood (Partner)


August 2017

” To Debbie and Staff,

Thank you all for looking after Mum (Ella) in the most wonderful way possible. Everyone did their best for her in the very short time she was with you.  Her end of life care was truly exemplary and we thank you all so much.

With kindest regards”

Susan and Michael (family)

August 2017

“Thank you for helping me get better.”


(Respite Resident)

July 2017

Letter to Debbie (Matron) and all staff at Verulam House

“Debbie & Staff,

I have sincerely enjoyed the time that I have spent with you during my placement. As a result of your experience and guidance I have a much deeper understanding of the nursing career. Once again, thank you for your commitment and assistance. My gratitude of your contribution to my future success is immeasurable.”


Delisani (Student Nurse)

July 2017

“To all at Verulam House,

With my grateful thanks for the professional skill and personal care you demonstrated in looking after my father Ian over the last year.”

Nick (Son)

May 2017

To all the Staff at Verulam House

Thank you for your care and kindness for Pat over 5 years.

Tim and our family.

(Family of a Resident)


To all the staff who have cared for Pat so patiently, Thank you so much.

IT has been a great comfort to know that Patricia was in such good, kind care,

Love from Helen.

(Family of a resident)